The Aspire Promise.
Every family and every adult player who registers with Aspire is owed a clear set of commitments. This is what we hold ourselves to — and what to do if we ever fall short.
Coaches who earned the right.
Coaching standards
Every coach has a real playing résumé and is trained in our development frameworks (Double-Goal Coach, ELM, TDEQ-5). Not parent volunteers filling a clipboard.
No surprise penalties.
Fair refunds
Full refunds 14+ days before a season starts. Prorated credits or refunds after that for legitimate reasons — injury, relocation, family emergency. We don't hide behind fine print.
If we cancel, you're made whole.
Schedule integrity
Programs we cancel for any reason — facility loss, insufficient enrollment, weather, staffing — get a full refund. Within 10 business days.
Every player gets coached.
Inclusive play
No bench-warmers as a coaching strategy. We run programs where every registered player gets developmental attention and meaningful playing time at their level. See our inclusion principles and code of conduct.
No phantom programs.
Honest catalog
Every program in the catalog is real, scheduled, and has confirmed coaches and facilities. If we cannot run it as listed, we tell you before you pay — not after.
From U6 to adult, on one account.
One platform, full lifecycle
Your registration history, your kid's program history, your adult-league rosters — all on one Aspire account. Sports don't end at 18, and neither does your data.
If we ever fall short.
Email hello@aspiresportsohio.com with what happened and what would make it right. We respond within one business day, and a real person — not a ticket queue — owns your case until it's resolved.
For the full mechanics of refunds, credits, and timelines, see the refund policy.