Refunds

14 or more days out — full refund. Whoever paid gets their money back. No reason required, no penalty.

Less than 14 days out — we'll talk. By then the schedule is built and the rosters are set, so the default is a credit toward another Aspire program. If it's an injury, a move, or a real conflict you can show us, we'll refund it instead.

We can't refund a season that's underway — the field is booked and the referees are scheduled. But if something material changes for you, an injury or a family emergency, tell us. We'll work out a prorated credit for the games you miss.

If Aspire cancels a program for any reason — not enough teams, a facility problem, a staffing problem — you get every dollar back within 10 business days. Not a credit. The full amount, including any deposit, with no fees deducted.

A single cancelled game isn't a cancelled season. We reschedule it. If we can't fit it in, you get credit for it.

The refund goes to the person who paid. If you put down the deposit to reserve a team, that's you — we don't split a refund across a roster.

The deposit follows the same clock as everything else. Cancel 14 or more days before the season and it comes back with the rest.

If players on your team paid individually, each of them is handled on their own.

Registered at the early-bird rate? A credit keeps that rate. You won't pay more later for something that wasn't your fault.

Processing fees. We cover the card processing fee on individual registrations. On team registrations it's passed through, and we'll tell you the exact dollar amount before we process anything — you'll never find it out afterward.

Removed for a conduct violation? That one isn't refundable. See the Code of Conduct.

Email hello@aspiresportsohio.com from the address on the registration. Tell us the participant's name and the program.

We'll confirm we got it within one business day, and a real person owns it until it's sorted.

This is the plain-language version. For the full mechanics — how proration is calculated, how credits work, what counts as a documented conflict — see the detailed refund policy.